If your business or practice needs help collecting revenue from past-due consumers, you probably have a lot of questions about the debt collection process.
Smartsuite Support systems is a Kenyan Debt collection company registered and founded in Kenya in 2008 with the principle of ethical debt collection practices. Now in our second generation of family ownership, our purpose is “Making Collections Better” through debt collection that is ethical and kind. This simple statement guides every decision our leaders make and influences every interaction we have with consumers, our clients, our industry, and our community.
Our head Office are In the town Centre Sonulux House 4th floor .Our representatives use the most ethical and consumer-friendly debt collection practices, helping to maintain the relationship that you have built with your customers, while also providing our clients with the results they need.
You have past-due accounts that need to be collected. A debt collection agency with experience, knowledge, and resources can better recover your revenue and relieve your accounts receivable burden. Whether you’ve worked with an agency or this is your first time, Smartsuite Support Systems makes it easy to send accounts to collections. Our collection services return your revenue while becoming a trusted extension of your office—all while improving financial outcomes for you and your consumers. But first, you need to answer the question: How does debt collection work?
Choose the Right Program for Your Organization
The need for an improved debt collection process begins when your business the creditor, decides you would like assistance getting the revenue you’re owed. This is where a debt collection agency comes in.
Begin Fast and Easy Account Placement
Your business hires a debt collection agency because they have the proper experience, knowledge, technology, and resources to be effective. Agencies understand the nuances of how debt collection works, so you don’t have to.
Smartsuite Support System Performs Our Strategic Debt Collection Process
The debt collection agency works as an extension of your business. The creditor (your business) hands over information on past-due accounts, and then it’s the agency’s job to contact the consumers and work out a plan to get the invoices paid
Provide Ongoing Strategy and Support for Client Success
Our goal is to collect debt for the creditor. The agency and creditor become trusted partners through the debt collection process. We ensure a happy financial outcome for our clients.
See How We Can Help You
We know that no matter the industry, all businesses rely on timely payments. However, we also know that each industry has its own unique needs, especially when it comes to maintaining customer relationships. We’ve built years of experience serving the following industries.
Debt Collection Reporting Made Easy
We are in the process of putting up an intergrated debt management system that will ease debt management database. It will offers an easy way to manage and place overdue accounts, directly via our secure online application, Your Debts Online. Through Your Debts Online, debt collection reporting is available 24/7…so you can check the status of your debts whenever you need to. Built-in reports are structured to provide the details you need, when and how you need them.
Our Clients.
- Industries
- Hospitals
- Saccos
- Real Estates
- Banks
A CRM (customer relationship management) system is a central database where businesses store and track the contact information and interaction history of their customers and prospects. A telephony system allows contact centres and customer service teams to manage and direct all volumes of inbound or outbound voice communication, keeping agents productive and able to serve customers quickly and effectively. Marry up the two with a contact centre integration solution and your organisation can expect to benefit from the following tools and features:
- A unified agent desktop – one interface where all the key information is clearly presented.
- Soft phone embedded in the CRM application so that agents can make VoIP calls directly from the desktop.
- A consolidated view of omnichannel activity and history that’s easy to read and make sense of.
- Links to the relevant call records if an agent needs to take a deeper dive into the interaction history.
- An instant screen pop that means key customer data is delivered to the agent with the call, from the very moment it starts.
- Click-to-dial capability means agents simply click on the phone number listed in the CRM to make a call.
- Agent set callback – agents can schedule a callback to a customer or prospect from one interface.
- Call transfers with context so that if a call needs to be handed off to another agent or manager they are transferred with full customer details.
- Consolidated reporting for at-a-glance management.
- Agent-specific reporting for drilling down on the statistics.
CONTACT US TODAY AND YOU WILL NEVER REGRET.
+254 783 358 158 Email:info@smartsuitesystems.com smartsuite.systems@gmail.com www.smartsuitesystems.com
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